Privacy Policy
Last updated: June 2025
Privacy with Integrity
At Ikigai Leading, we believe trust is the foundation of every relationship — including how we handle your personal information. We are committed to treating your data with the same care, transparency, and respect we bring to our leadership work.
We collect only what is needed to serve you well, protect it with integrity, and give you full control over how your information is used. As conscious leaders, we also invite you to contact us with any questions about how we handle your data — transparency is part of how we lead with trust.
Who We Are
Ikigai Leading Pty Ltd (ABN 91 630 545 916) provides executive coaching, leadership development, culture transformation, and team effectiveness services through www.ikigaileading.com.au ("Site").
What Information We Collect
Personal identification information
We may collect personal information from you when you:
- Complete a contact form
- Sign up to our newsletter
- Register for a program or event
- Make a payment via Stripe
- Respond to a survey or other Site feature
- Interact with us in other ways on the Site
This may include your name, email address, phone number, mailing address, organisation, and payment details (handled securely via Stripe).
You may also visit our Site anonymously.
We collect personal information only if you voluntarily provide it. You can always choose not to supply personal information, but this may limit your ability to engage with certain Site features.
Non-personal identification information
We may collect non-personal identification information when you interact with our Site. This may include:
- Browser name and type
- Device type
- Operating system
- IP address
- Internet service provider
- How you navigate our Site (via Google Analytics)
Cookies and Tracking
Our Site may use “cookies” to enhance your browsing experience and help us understand how our website is used.
Cookies may be used to:
- Analyse traffic through Google Analytics
- Support embedded YouTube video functionality
- Improve Site performance and user experience
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you do so, please note that some parts of the Site may not function as intended.
How We Use Your Information
We use collected information to:
- Provide our services and respond to your enquiries
- Process payments securely via Stripe
- Send newsletters and updates via Mailchimp (if you opt in — you can unsubscribe anytime)
- Improve our Site and services through analytics
- Respond to surveys or administer Site features
- Comply with legal obligations
We do not sell, trade, or rent your personal identification information to others.
How We Protect Your Information
We adopt appropriate data collection, storage, and security practices to protect your personal information.
- Data is stored on secure, encrypted systems.
- We use Dropbox for cloud storage, which complies with ISO/IEC 27001 and SOC 2 standards. This may involve transfer of data to servers located outside Australia.
- Payment information is securely processed via Stripe.
- Access to personal data is limited to authorised Ikigai Leading personnel.
- Sensitive data is protected through SSL-secured communication and digital signatures.
Sharing Your Information
We may share your personal information only with trusted third-party service providers to help us operate our business and the Site, such as:
- Stripe (payment processing)
- Mailchimp (newsletter delivery)
- Dropbox (secure file storage)
- Google Analytics (website analytics)
These providers process data according to their own privacy policies.
We may also disclose your information if required by law.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of any inaccurate information
- Request deletion of your information (subject to legal or contractual obligations)
- Withdraw consent for marketing communications at any time
- Opt out of cookies via your browser settings
Third-Party Websites
Our Site may contain links to third-party websites or services (such as embedded YouTube videos). We are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us via the Contact form on our website.
Applicable Law
This policy is governed by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant Australian privacy legislation.
